Refund policy
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day in the case of a sales contract: on which you or a third party named by you who is not the
Is the carrier who has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a
letter sent by post, fax or email) about your decision to withdraw from this contract,
inform. You can use the attached withdrawal form, but you cannot
is prescribed.
To meet the withdrawal deadline, it is sufficient that you have given notice of the exercise of the
Submit the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you cancel this contract, we will give you all the payments that we have received from you,
including delivery costs (with the exception of the additional costs arising from the fact that
You have chosen a different type of delivery than the cheapest standard delivery offered by us
have) to repay immediately and at the latest within fourteen days from the day on which the
We have received notification of your cancellation of this contract. For this repayment
we use the same means of payment that you used in the original transaction, it
unless something else was expressly agreed with you; in no case will you be swayed
this repayment charges. We can refuse the repayment until we get the goods back
received back or until you have provided evidence that you have returned the goods,
whichever is the earlier.
You have the goods immediately and in any case no later than fourteen days from the day on
whom you inform us about the revocation of this contract, to ... us or to [here are if applicable
the name and address of the person authorized by you to receive the goods
to insert] to be returned or handed over. The deadline is met if you return the goods before it expires
send within fourteen days. You bear the direct costs of returning the goods.
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Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [the name, address and, if applicable, the fax number and email address of the entrepreneur must be inserted by the entrepreneur]:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*) - Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- Date ___________
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